Incorporating every traditional phone system feature and super charging them with the power of the cloud ensures you can continue working the way you’re used to, but with all the benefits of the latest options and free system updates for life.
Dial another user’s extension to speak to them, users can also dial the extension number of staff based in other offices, at home, on the move or even in another country.
Transfer a call to anyone inside or outside of your office and check to see if they're free before putting the call through, you can transfer to another office extension, a landline number or a mobile.
Forward any calls meant for you to an external landline, mobile, ring group or simply another extension in your office.
Have calls ring on multiple phones at the same time, or cascade around from one to another. If one or more phones are busy the others will still ring.
Get notified when a second call is coming in, by seeing the second caller’s number flash up on your screen. You will also hear an audible beep via your handset.
Use our standard audio, or upload your own music or professional marketing to play when callers are waiting for you to answer a call or when they are placed on hold.
Direct callers to the most appropriate person or department by giving them a number of options – e.g. 'Press 1 for support', 'for accounts, press 2' etc. Skills based routing and multi-level Auto Attendants are included as standaed.
Route calls depending on the time of day. Send calls to a closed message or 3rd party service when you're closed or to your mobile when you’re out to lunch. Set up unlimited scenarios based on time of day, day of week, or even one off dates such as public holidays.
Set a day/night mode button on your handset to manually switch the system to night mode when the last person leaves and back to day mode when the first person arrives in the morning.
Answer any other ringing phone in your office from your own handset and ensure calls don’t get missed. You can set companywide or departmental pickup groups.
Call parking allows a person to put a call on hold from one phone and continue the conversation from any other phone. The caller hears music on hold until the call is resumed.
Allow callers to leave a voicemail when you are away from your phone or busy and set up group or department voicemails which will alert all users.
If a colleague is not available, transfer a call directly to their voicemail so that the caller can leave a message directly with them.
Voicemails are emailed directly into your inbox as an MP3 attachment. You can also have them transcribed so you can read them whilst on the move or multi-tasking.
Send faxes via our dashboard by uploading your file and pressing send. Any fax that comes in will be converted to PDF and emailed to the inbox of your choice.
See the caller’s name and number before you answer.
The system can automatically reject callers who withhold their number.
Add spam or nuisance callers to your blacklist, any future calls they make to you will be automatically rejected.
Add speed dials to the numbers you call the most; all speed dials you add to your system will be available from any of your phones.
Assist with training or sales with Call Whisper, listen and speak to your colleague during their call without the external caller hearing you.
Assist with training or sales by adding yourself into a call an existing all, turning it into a 3-way conference call.
Listen to live calls without either party hearing you.
Login to any phone in your office and your extension profile will sync to that phone, make and receive calls with your extension number, make outbound calls with your DDI, and listen to your own voicemails.
Accept more calls and automatically route to the correct skill based agent, announce callers position in the queue and sync to our wallboard for powerful real time monitoring.
Make 2-way phone announcements via any desk phone to colleagues throughout your office.
Make 1-way announcements to any phone or loud speaker system, typically used in hospitals, schools, garden centres or any other location which use speaker systems for announcements.
Record every call will confidence and store for up to 10 years. Listen back or download in just a few clicks via our dashboard. Our MiFID II compliant call recording is built directly into the system.
With number porting agreements with all the top telecoms providers and our own Ofcom allocation of UK phone numbers, whether you're moving your numbers to us or looking for brand new phone numbers, we make the process quick, efficient and pain free.
Seamlessly port your numbers to SiPalto. We take care of the entire porting process and keep you up to date along the way. We ensure a seamless change over.
Pick numbers which are right for your business, we supply every area code in the UK as well as non-geographical 0330 and Freephone 0800 numbers.
Give your international customers a local number to dial in their country, they pay their local rate, the number belongs to you and routes down to your system just like your UK numbers.
You have complete control over your system. Make changes to users, set up call routing, reboot or update phones, view your itemised calls as they happen, view and download analytics or pre-defined reports plus much more all from the dashboard.
All features and settings are managed via our online dashboard, there is no setting we can do that you can’t, giving you complete control over your system and your users no matter their location.
Allow users to manage their own extension settings, they can set individual rules, view their own call history, playback or download their own call recordings and manage their own voicemail settings.
Manage your desk phone inventory remotely, re-assign or swap extensions, set up buttons, check connection status, upgrade, reboot or even factory reset without ever needing to touch a phone. You have full control.
Removing physical barriers, with our Apps and twinning features, users are no longer tied to the office and benefit from all the same features, whether they're at the office, working from home, working in the field or even in another country.
Our mobile app allows you to make and receive calls as if you were in the office, inbound calls come in as per your extension settings and outbound calls appear with your business phone number.
Extending our mobile app functionality to provide powerful features such as colleague status, visual voicemail, full call history and call recording playback as well as personal settings management.
Our browser based app works in exactly the same way as our desktop app, but without the need to download any software to your computer, every feature works within your favourite web browser.
Have your calls follow you wherever you are. No need to remember to set up call forwarding on your deskphone, calls simply ring your extension and mobile number at the same time.
For staff that prefer to use desk phones, they can simply take their desk phone home, plug it into the back of their router and the phone works just like they were in the office, with all the same features.
Invite colleagues, partners and customers to meet you in your own dedicated conference room, easily dial-in from a phone or our 1-click link for video meetings.
Invite up to 100 people with our one-click meeting link and host powerful HD video meetings all from within your browser. Impress attendees with our instant access, download-free meetings.
Setup unlimited audio conference rooms and invite participants to attend by dialling into a dedicated phone number. Host up to 20 participants per room and automatically record the conference to listen back later.
Connect two other callers to a conversation using your desk phone, conference phone or SiPalto App and have a 3-way call just as if you were all in the same room. Add the 3rd person in at any time during the call.
Our analytics and interactive real time stats will give deep insight into your business, produce customised reports at the press of a button or use our live dashboard for up the minute information.
View statistics on every user and every phone call, see which auto-attendant option is being selected the most, identify slow and busy periods and call performance such as number of missed calls or time to answer.
Generate powerful call reports based on different system parameters and in just a few clicks have them automatically sent to you at any frequency; hourly, daily, monthly.
You don’t need to wait until the end of the month to receive your itemised phone bill, view your itemised call spend in real time via the dashboard and download the data for use offline.
View the audio quality score on every single call, allowing any call quality or bandwidth issues to be identified and rectified quickly, you can even view who hung up the call first.
Managers can monitor users and calls in real time on their desktop or on a big screen in the office. View how many calls have come in that day, who's answered the most calls, how many calls waiting and much more.
View the status of colleagues from your own phone or App, you’ll know whether they are free before calling them or transferring a call through. Perfect for multi-office or remote working.
System security and feature updates are included at no extra cost. We ensure every element of our service is safe, resilient and secure 24/7.
Every call is secured with AES 256-bit encryption, ensuring every user who connects to us and the transmission of audio and video data is safe, secure and free from snoopers or eavesdroppers.
We keep your desk phones secure and up to date with the latest software releases and security patches. By working directly with the top hardware manufacturers, we’re the first to know about updates.
Our AI driven fraud prevention system checks every call to ensure calls from your system were really made by you. Suspicious calls are automatically flagged and blocked.
Limit calls to only the destinations your staff need to call, you can block all international calls or just certain destinations.
Assign roles or permissions to ensure users can only make changes or access the information they are supposed to.
Our built in audit trails log all system changes with a time stamp, the changes made, and the user who made them.